Sr. Manager, Patient Experience

Honest; United States; Remote; USD 116,000 - 138,000; Full time

Job summary

Honest Health is transforming primary care with a patient-centered approach. The Sr. Manager, Patient Experience will lead CAHPS administration, analyze feedback, and deliver actionable insights to partners and CMS programs.

You will collaborate across Quality, Analytics, and operations to ensure accurate reporting, timely surveys, and effective measurement that drives improvements in patient experience and partner success.

Qualifications

• Bachelor's degree or equivalent in a healthcare/analytic field.
• 5+ years in patient experience, healthcare quality, analytics, surveys, or performance improvement.
• Experience with CAHPS, Medicare Advantage, ACO REACH, MSSP, MIPS or value-based care programs.
• Advanced Excel and PowerPoint with executive-level reporting.
• Strong presentation skills delivering data insights to external audiences.
• Ability to translate complex data into actionable recommendations.
• Strong written and verbal communication skills.
• Experience with survey vendors or patient feedback platforms helpful.
• Occasional travel may be required.

Responsibilities

• Serve as primary owner for CAHPS administration across programs.
• Lead survey administration, measurement, and performance monitoring.
• Manage CAHPS operations, vendor coordination, and timelines.
• Develop recurring reports, dashboards, scorecards, and exec packages.
• Analyze CAHPS and feedback data to identify trends and insights.
• Own patient experience reporting ensuring accuracy and timeliness.
• Support creation of improvement resources and actionable tools.
• Collaborate cross-functionally to monitor performance and outcomes.
• Communicate performance and insights to external partners and leadership.
• Perform other related responsibilities as assigned.

Skills

Analytical thinking

Project management

Organizational skills

Excel

PowerPoint

Presentation skills

Data storytelling

Communication

Survey administration

Healthcare analytics

Education

Bachelor's degree in Healthcare Administration, Public Health, Business, Analytics, or a related field

Tools

CAHPS platforms

Job description

Who You Are

You’re a collaborative professional, driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare don’t deter you—instead, you see them as opportunities to find innovative solutions that benefit the partners, people, and communities we serve. Honest Health’s commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work. You’re ready to join a team focused on reimagining primary care for a healthier future that benefits all.

Does this sound like you? Let’s connect.

Who We Are

At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients — to deliver innovative solutions that elevate care, control costs, and support long-term health. Guided by our core values, we’re creating a value-driven model that creates lasting benefits for everyone, now and into the future.

For us, that’s just an Honest day’s work.

Your Role

As the Sr. Manager, Patient Experience, you will be responsible for supporting and advancing Honest Health's patient experience measurement strategy through the administration, analysis, and reporting of CAHPS and patient feedback surveys. You will serve as an internal subject matter expert on patient experience performance, translating survey data into actionable insights that support Honest partners, their patients, and success in CMS programs.

This role will report to the Director, Patient Experience and collaborate across Quality, Market Operations, Analytics, and patient-facing teams to ensure accurate reporting, effective survey administration, and meaningful performance measurement. This role plays a critical role in supporting patient experience strategy through data-driven analysis, program management, and operational excellence.

Primary Functions of the Sr. Manager, Patient Experience Include:

• Serve as the primary operational owner and subject matter expert for CAHPS administration activities across Medicare Advantage, ACO REACH/LEAD, MSSP, and other applicable programs to support partner contracts.

• Lead activities related to survey administration, measurement, and performance monitoring for specified partners.

• Manage CAHPS and patient experience survey operations, including vendor coordination, project timelines, survey implementation activities, and annual administration requirements.

• Develop and maintain recurring reports, dashboards, scorecards, presentations, and executive reporting packages related to patient experience performance.

• Analyze CAHPS and patient feedback data to identify trends, opportunities, risks, and actionable insights that support improvement efforts.

• Serve as the primary owner of patient experience reporting and analytics, ensuring data accuracy, consistency, and timely delivery of performance results.

• Support the development of patient experience improvement resources, toolkits, and best practices by translating survey findings into actionable recommendations and tools.

• Collaborate across the organization to monitor patient experience performance, evaluate improvement initiatives, and measure outcomes.

• Communicate performance and insights clearly and effectively to specified external partners and executive leadership to influence results.

• Perform other related responsibilities as assigned.

How You Qualify

You reviewed the Who You Are section of this job posting and immediately felt the need to read on. This makes you a match for our innovative culture. You accept things change quickly in a startup environment and are willing to pivot quickly on priorities.

• Bachelor's degree in Healthcare Administration, Public Health, Business, Analytics, or a related field

• 5+ years of experience in patient experience, healthcare quality, healthcare analytics, survey administration, or performance improvement

• Experience working with CAHPS, Medicare Advantage, ACO REACH, MSSP, MIPS, or other value-based care programs

• Strong analytical, project management, and organizational skills

• Advanced proficiency in Excel and PowerPoint, including development of executive-level presentations and reporting materials

• Strong presentation skills and experience delivering data insights to external audiences, highly preferred

• Experience translating complex data into actionable insights and recommendations

• Strong written and verbal communication skills

• Experience working with survey vendors, patient feedback platforms, or healthcare performance reporting preferred

• Occasional travel may be required

The base pay range for this role is$115,800.00 - $137,800.00 Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, and organizational needs. Base pay is just one piece of the total rewards program offered by Honest. Eligible roles also qualify for short-term incentives and a comprehensive benefits package.

Honest Health is committed to ensuring fairness, opportunity, strong teams, and full integration of team members into the organization. We take proactive steps to ensure all applicants are considered for employment based on merit, without regard to race, color, religion, sex, national origin, disability, Veteran status, or other legally-protected characteristics.

Honest Health is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email [e-mail] for assistance. Reasonable accommodation will be determined on a case-by-case basis.