Patient Service Representative (Front Desk) - Austell

WellStreet; Austell, Smyrna (GA, GA); On-site; USD 30,000 - 42,000; Full time

Job summary

WellStreet is seeking a Patient Service Representative in Austell, GA. The role is the first point of contact for patients, handling check-in, insurance verification, and co-pay collection while supporting multiple Piedmont Urgent Care locations.

You will greet patients, manage EMR entries, ensure HIPAA/OSHA compliance, and assist the practice manager. Requires 1+ year medical office experience; 8am–8pm availability, 3 days/week with rotating weekends.

Qualifications

• Minimum one year of experience in a medical office or emergency room.
• Experience with insurance eligibility and co-pay collection is preferred.
• Ability to work 8 AM–8 PM, 3 days per week with rotating weekends/holidays.

Responsibilities

• Greet patients and provide instructions in a polite and professional manner.
• Verify insurance benefits and relay payment policies and billing procedures.
• Collect co-pays and balances; maintain EMR documentation and confidentiality.
• Maintain reception area readiness and assist office staff as needed.
• Ensure HIPAA and OSHA compliance; support multiple Piedmont Urgent Care locations.

Skills

Front desk

Insurance verification

EMR documentation

HIPAA compliance

Education

High school diploma or equivalent

Job description

Job Details

Posting Details

• Posted on November 9, 2026

Locations

• Austell, GA 30106, USA
• On-site
• Patient Service Reps
• Full-Time
• Requisition #: PATIE009422

Description

Job description

The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Piedmont Urgent Care experience.

Responsibilities

Responsibilities:

• Will support the Austell and Smyrna Acworth clinics
• Greet patients and provide instructions to all visitors in a polite and professional manner
• Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
• Maintain the readiness of the Piedmont Urgent Care reception area
• Perform clerical tasks and adhere to established policies and procedures
• Determine and collect each patient’s financial responsibility
• Assist the practice manager and other staff as required
• Provide overall support for Physicians and office operations
• Obtain and document patient history
• Understand and enforce standard healthcare regulatory requirements
• Collect and maintain all patient and business documents while maintaining confidentiality
• Perform office procedures including all general administrative duties
• Document Electronic Medical Record (EMR) all medical interventions
• Assure HIPAA and OSHA compliance
• May be asked to travel to nearby Piedmont Urgent Care locations to support the staff
• Perform other duties as assigned

Minimum Qualifications

Minimum Qualifications:

• High school diploma or equivalent.
• 1+ years of experience in a medical office or emergency room setting.
• Urgent care experience preferred, but not required.
• Ability to work 8 AM to 8 PM, 3 days/week, rotating weekends and holidays.
• Experience with insurance eligibility and co-pay determination.
• Certification & experience as a medical assistant a plus, but not required.
• Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
• Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
• Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
• Vision abilities that include close vision, distance vision, and the ability to adjust focus.

INDPUC

Equal Opportunity Employer

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