Customer Service Representative

Georgia Department of Public Health; Georgia; Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Paid holidays

Annual leave 3wks

Sick leave 3wks

Flexible schedules

Pension plan

401K match

Health benefits

Flexible Spending Accounts

Wellness program

Diversity

Growth opportunities

Hybrid telework after probation

Job summary

DeKalb Public Health in Decatur, GA is hiring a Customer Service Representative 1 to serve the public at the T.O. Vinson Health Center.

Under general supervision, you will provide information and services to customers, resolve inquiries, and support policy procedures within a public health environment. This role offers a stable schedule and benefits with growth opportunities.

Qualifications

• High school diploma or GED and 90 quarter hours (60 semester hours) at an accredited college or university.
• One year of experience in a customer service setting communicating information.
• One year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.

Responsibilities

• Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Job description

We are Accepting Applications for the Following Position.

Customer Service Representative 1 (10086)

Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents.

Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit dekalbpublichealth.com.

LOCATION:

T.O. Vinson Health Center

DIVISION/DEPARTMENT:

Clinical Services

SALARY INFORMATION:

$35,007.80 Annually / Pay Grade F / Job Code GST120

Exceptional Benefits Include

• 13 Paid Holidays
• 3 Weeks Annual Leave
• 3 Weeks Sick Leave
• Flexible Schedules within our core working hours of M-F 8:15am-5pm
• Pension Plan
• Employer 401K Match
• Payroll Deductible Health Benefits
• Payroll Deductible Flex Benefits
• Flexible Spending Accounts
• Worksite Wellness
• Diverse Workforce
• Opportunities for Growth
• Hybrid teleworking option for eligible positions after probation

Job Responsibilities

Under general supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations. May resolve complicated issues involving customer service and/or research governing policies, procedures or laws to respond to clients or visitors.

Minimum Qualifications

• High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university
• One year of experience in a customer service setting communicating information
• One year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.

PREFERRED QUALIFICATIONS:

In addition to the minimum qualifications, preference will be given to applicants with prior experience in Public Health setting, ability to troubleshoot payments, proficient use of the Patient care management system-insight, Fee collection, Cash draw close out and Cash draw reports.

Additional Information

NOTE:

Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview.

Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.

Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.