Patient Experience Specialist - On-site Front Desk

Brightlightimaging; Melrose Park (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental Insurance

Vision Insurance

Life Insurance & AD&D

Short & Long Term Disability Insurance

Critical Illness Insurance

Accident Insurance

401(k) with company match

Paid on-site training

Uniform allowance

Growth opportunities

Quarterly appreciation breakfasts

Job summary

Bright Light Medical Imaging in Melrose Park, IL is seeking a Patient Relations Specialist for a full-time, on-site role. You will greet patients, handle calls, assist with check-in, and help maintain records while ensuring HIPAA compliance.

This position involves appointment scheduling using Medics Premier, processing payments, and coordinating with care teams. Strong customer service, organization, and attention to detail are essential, with benefits including PTO and medical coverage.

Qualifications

• High School Diploma or GED required.
• Relevant medical/office experience preferred.
• Prior data entry/word processing experience; basic medical terminology helpful.

Responsibilities

• Greet patients professionally in person and by phone.
• Answer, screen, and direct incoming calls.
• Assist with check-in forms and maintain patient records.
• Process payments and HIPAA-compliant data handling.
• Schedule and confirm clinical appointments using Medics Premier.
• Coordinate with departments; ensure correct scheduling of exams.
• Notify technologists of arrivals and manage patient flow.
• Understand insurance referrals, authorizations, co-pays, deductibles.
• Obtain authorizations and flag when financial clearance is not obtained.
• Perform other duties as assigned; lift up to 15 lbs.

Skills

Customer service

Verbal communication

Multitasking

Time management

Attention to detail

Flexibility

Education

High School Diploma or GED

Medical terminology knowledge (advantage)

Tools

Medics Premier

Microsoft Word

Microsoft Excel

Job description

Bright Light Medical Imaging in Melrose Park, IL is seeking a Patient Relations Specialist for a full-time, on-site role. You will greet patients, handle calls, assist with check-in, and help maintain records while ensuring HIPAA compliance.

This position involves appointment scheduling using Medics Premier, processing payments, and coordinating with care teams. Strong customer service, organization, and attention to detail are essential, with benefits including PTO and medical coverage.