Patient Experience Coordinator (Medical Imaging)

Brightlightimaging; Illinois; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance and AD&D

Short and Long Term Disability Ins.

Critical Illness Insurance

Accident Insurance

401(k) with company match

Paid on-site training

Annual uniform allowance

Competitive pay and growth opportuni­t

Quarterly appreciation breakfasts/lun​

Job summary

Bright Light Medical Imaging is seeking a Patient Relations Specialist to support front-desk operations at the Melrose Park site. The role involves greeting patients, handling calls, assisting with check-in forms, and processing payments within a HIPAA-compliant environment.

The ideal candidate has a High School Diploma or GED, data entry experience, and familiarity with medical terminology. Prior medical office experience is a plus, with opportunities for growth in a caring, team-driven setting.

Qualifications

• High School Diploma or GED required.
• Experience in medical/office setting preferred.
• Data entry/word processing experience.
• Medical terminology knowledge is a plus.

Responsibilities

• Greet patients professionally in person and by phone.
• Screen and direct incoming calls as needed.
• Assist patients with check-in forms and records; collect payments.
• Maintain patient records with HIPAA compliance and confidentiality.
• Schedule appointments using Medics Premier and confirm details.
• Ensure orders are correctly scheduled (name, exam type, provider, authorization).
• Collaborate with internal teams for administrative support.
• Notify technologist of arrivals and assist patient flow.
• Understand insurance protocols for referrals, authorizations, co-pays, and deductibles.
• Obtain authorizations for scheduled services and flag financial clearance issues.
• Perform other duties as assigned.
• Ability to sit for long periods, stand, lift up to 15 lbs.

Skills

Customer service

Verbal communication

Multitasking

Time management

Detail-oriented

Education

High School Diploma or GED Certificate

Tools

Medics Premier

Job description

Bright Light Medical Imaging is seeking a Patient Relations Specialist to support front-desk operations at the Melrose Park site. The role involves greeting patients, handling calls, assisting with check-in forms, and processing payments within a HIPAA-compliant environment.

The ideal candidate has a High School Diploma or GED, data entry experience, and familiarity with medical terminology. Prior medical office experience is a plus, with opportunities for growth in a caring, team-driven setting.