Patient Experience Specialist - Medical Office

Northwest Asthma & Allergy Center Inc; Issaquah (WA); On-site; USD 54,080 - 60,320; Full time

Benefits offered by this job

Medical PPO

Dental PPO

Vision

Employer paid Life and AD&D

Employer paid LTD

Profit sharing and 401k plan

PTO - 21 days accrued per year

Job summary

Northwest Asthma and Allergy Center in Issaquah is seeking a Patient Service Representative to ensure a seamless patient experience by delivering stellar customer service at our Issaquah clinic. You will be the first point of contact and support our team by handling inquiries, scheduling appointments and managing administrative tasks.

The role requires a high school diploma or GED with 2 years of medical office experience, excellent communication, and the ability to multitask.

Qualifications

• High school diploma or GED and 2 years of medical office experience.
• Exceptional customer/patient service/interpersonal skills.
• Self-motivation, empathy, and ability to multi-task.
• Clear and effective communication with attention to detail; spelling and grammar.
• Knowledge of computer and phone systems.

Responsibilities

• Greet patients upon arrival.
• Verify and update patient information to ensure proper billing.
• Obtain appropriate patient consents if necessary.
• Schedule and verify appointments.
• Verify insurance and ensure necessary information and insurance card copies are in the EMR system.
• Manage patient messages and calls.
• Collect co-pays, and patient balances.
• Follow-through with referral management (verifying insurance, contacting patient, obtaining necessary records from referring provider).
• Secondary monitoring of patient waiting area.
• Scanning, faxing and mailing of documents as needed.
• Occasional travel to Seattle area clinics.
• Other duties as requested.

Skills

Exceptional customer service

Interpersonal skills

Multi-tasking

Computer and phone systems knowledge

Effective communication

Education

High school diploma or GED

Job description

Northwest Asthma and Allergy Center in Issaquah is seeking a Patient Service Representative to ensure a seamless patient experience by delivering stellar customer service at our Issaquah clinic. You will be the first point of contact and support our team by handling inquiries, scheduling appointments and managing administrative tasks.

The role requires a high school diploma or GED with 2 years of medical office experience, excellent communication, and the ability to multitask.