Patient Experience Specialist - Medical Front Desk

Vanguard Medical Group; Verona (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) retirement savings plan with 2x

Health insurance (medical, dental, and

Paid time off

Training and professional development

Job summary

Join Vanguard Medical Group in Verona, NJ as a Medical Receptionist. You will be the face and voice of the practice, handling patient check-ins, scheduling, demographics, insurance verification, and communications among patients, providers, and staff.

The role combines administrative and basic clinical coordination duties to support patient satisfaction and operational success. Full-time hours with competitive hourly compensation and benefits are offered.

Qualifications

• High school diploma or equivalent required; associate degree or medical office certification preferred.
• Minimum of 1 year of experience in a medical office or front desk/reception setting, preferably in a family practice or primary care environment.
• Proficiency in electronic medical records (Athena experience a plus).
• Outstanding verbal and written communication skills.
• Excellent customer service and interpersonal abilities.
• Ability to multitask in a fast-paced, team-oriented setting.
• Working knowledge of health insurance plans, co-pay collections, and HIPAA standards.

Responsibilities

• Greet all patients, families, and visitors in a warm, courteous, and professional manner upon arrival or contact via phone.
• Serve as a liaison between patients, clinical staff, and providers to ensure clear communication and outstanding service.
• Maintain a clean, organized, and welcoming reception area throughout the day.
• Provide patients with information regarding practice policies, procedures, and wait times.
• Demonstrate sensitivity and empathy when responding to patient inquiries or concerns.
• Schedule new and follow-up appointments accurately and in alignment with provider availability and scheduling protocols.
• Monitor appointment status and notify appropriate clinical staff of patient arrival or schedule changes.
• Proactively manage same-day openings, cancellations, and waitlists to optimize appointment access.
• Clearly communicate visit expectations and any pre-visit requirements to patients.

Job description

Join Vanguard Medical Group in Verona, NJ as a Medical Receptionist. You will be the face and voice of the practice, handling patient check-ins, scheduling, demographics, insurance verification, and communications among patients, providers, and staff.

The role combines administrative and basic clinical coordination duties to support patient satisfaction and operational success. Full-time hours with competitive hourly compensation and benefits are offered.