Patient Experience Specialist — Medical Front Desk

Metro Vein Centers; Coppell (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

Company-Paid Life Insurance

Career Growth Opportunities

Quarterly performance bonuses up to $1,500

Job summary

Metro Vein Centers in Coppell, Texas, is looking for a Patient Service Representative to support front desk operations in a busy outpatient clinic. The ideal candidate should excel in customer service, multitasking, and communication with patients.

Responsibilities include checking in patients, verifying insurance, scheduling appointments, and handling patient inquiries. Candidates with prior medical front desk experience or those who are bilingual in Spanish and English are strongly encouraged to apply. Full-time employees receive competitive benefits and bonuses.

Qualifications

• Strong customer service and communication skills in a patient-facing environment.
• Ability to multitask between phones, scheduling, and patient check-in.
• Comfort working in a fast-paced outpatient medical office.

Responsibilities

• Greet and check in patients in person and over the phone.
• Verifying insurance eligibility and collecting copays.
• Scheduling and confirming patient appointments in the EMR system.

Skills

Customer service skills

Communication skills

Multitasking

EMR systems

Bilingual Spanish/English

Education

High school diploma or equivalent

2+ years of customer service experience

Tools

EMR scheduling tools

Scheduling platforms

Job description

Metro Vein Centers in Coppell, Texas, is looking for a Patient Service Representative to support front desk operations in a busy outpatient clinic. The ideal candidate should excel in customer service, multitasking, and communication with patients.

Responsibilities include checking in patients, verifying insurance, scheduling appointments, and handling patient inquiries. Candidates with prior medical front desk experience or those who are bilingual in Spanish and English are strongly encouraged to apply. Full-time employees receive competitive benefits and bonuses.