Patient Experience Specialist — Medical Front Desk

Metro Vein Centers; Garland (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off (PTO)

Paid Company Holidays

Company-Paid Life Insurance

Short-Term Disability Insurance

Employee Assistance Program (EAP)

Career Growth & Development Opportunities

Quarterly performance bonuses up to $1,500

Job summary

Metro Vein Centers is looking for a Patient Service Representative to support front desk operations in a fast-paced outpatient clinic in Garland, Texas. The ideal candidate thrives in a high-volume medical office, managing patient check-in and check-out while verifying insurance and coordinating with clinical staff.

This role requires excellent communication skills, attention to detail, and the ability to multitask effectively, serving both patients and providers efficiently. Team members enjoy benefits including medical insurance and performance bonuses.

Qualifications

• Strong customer service and communication skills in a patient-facing environment.
• Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities.
• Comfortable using EMR systems, scheduling platforms, and healthcare technology.

Responsibilities

• Greet and check in patients professionally both in person and over the phone.
• Schedule, reschedule, and confirm patient appointments within the EMR system.
• Verify insurance eligibility and collect copays, coinsurance, and balances.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling platforms

Job description

Metro Vein Centers is looking for a Patient Service Representative to support front desk operations in a fast-paced outpatient clinic in Garland, Texas. The ideal candidate thrives in a high-volume medical office, managing patient check-in and check-out while verifying insurance and coordinating with clinical staff.

This role requires excellent communication skills, attention to detail, and the ability to multitask effectively, serving both patients and providers efficiently. Team members enjoy benefits including medical insurance and performance bonuses.