Practice Associate II - Medical Secretary

61st Street Service Corp; New York (NY); On-site; USD 42,000 - 60,000; Full time

Job summary

The 61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors in Manhattan. This position supports patient arrival, registration, scheduling, and overall exceptional patient experience within a compassionate care team.

The Practice Associate II role emphasizes kindness, inclusion, integrity, accountability, and excellence as part of the patient-centric care philosophy. Growth opportunities exist through the Practice Associate Career Ladder.

Qualifications

• High school diploma or equivalency required.
• Minimum of 3 years’ relevant experience.
• Good knowledge of Medical Terminology.
• Strong organizational and problem-solving skills.
• Excellent customer service and professional demeanor.
• Strong relationship management, emotional intelligence and tact.
• Excellent verbal and written communication.
• Able to work with a culturally diverse staff and patient population.
• Proficient with Microsoft Office (Word & Excel)

Responsibilities

• Greet patients and visitors and answer calls promptly.
• Review daily/weekly schedule for accuracy and resolve issues with limited patient involvement.
• Collect and verify registration and insurance information for efficient check-in.
• Schedule follow-ups, referrals, and tests; obtain prior authorizations as needed.
• Coordinate and schedule visits and procedures; prepare requisitions for services.
• May collect time-of-service payments and settle cash drawer in EHR.
• Explain insurance participation and payment policies to patients.
• May rotate to other sites as needed.
• Assist Supervisor/Manager with special projects.

Skills

Medical terminology

Customer service

Communication skills

Team collaboration

Problem solving

MS Office

Multitasking

Education

High school diploma

Tools

Microsoft Office (Word & Excel)

Job description

The 61st Street Service Corporation, provides administrative and clinical support staff for ColumbiaDoctors. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors’ practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.

Opportunity to grow as part of the Practice Associate Career Ladder!

Job Summary:

Now Hiring for Multiple Positions in Manhattan. The Practice Associate II is responsible for ensuring an exceptional patient experience during patient arrival, patient departure, interactions relating to registration and appointment scheduling as well as other administrative inquiries. The Practice Associate II is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.

Job Responsibilities:

• Greet patients and visitors & answer patient telephone calls promptly.
• Review the daily and weekly schedule frequently to ensure accuracy of the visit provider, appointment duration, patient insurance participation status with the visit provider, visit reason, and visit type. Proactively resolve issues discovered in the review with limited involvement of the patient.
• Obtain all required registration and intake information from patients necessary for an efficient check-in process; verify and/or update any new insurance eligibility, benefits, or other information prior to the start of the patient appointment in the electronic health record (EHR); accurately indicate arrivals, cancellations, and no-shows in the EHR.
• Schedule follow-up appointments, referrals, and other related tests as requested by the provider. Obtain prior authorizations and referrals for follow up care as needed by insurance plan.
• Coordinate and schedule office visits and procedures. Schedules ancillary services on behalf of patient and prepares requisitions.
• May collect all time-of-service and past due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
• Communicates insurance participation, financial responsibility (if applicable) and time of service policy to patient population.
• May rotate to other sites as needed.
• May assist Supervisor/Manager with special projects as needed.
• Performs other related duties as assigned.

Job Qualifications:

• High school diploma or equivalency is required.
• A minimum of 3 years’ relevant experience.
• Intermediate knowledge/proficiency of Medical Terminology.
• Good organizational and problem-solving skills, and the ability to set priorities among multiple competing objectives, tasks and initiatives is required.
• Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations.
• Excellent relationship management skills including, but not limited to, emotional intelligence, interpersonal skills, empathy, and ability to handle situations with respect, tact and sensitivity.
• Candidate must demonstrate excellent verbal and written communication skills.
• Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations.
• Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.