Patient Experience Rep II - Internal Medicine Residency Clinic

3M HEALTHCARE; Spokane (WA); On-site; USD 26,876 - 38,683; Full time

Benefits offered by this job

Generous PTO

Tuition assistance

Employee Assistance Program

Job summary

MultiCare Deaconess Hospital in Spokane is seeking a Patient Experience Representative II to support patient checkout, scheduling, and referrals in an ambulatory clinic. This clerical role serves as the first point of contact for patients and works as part of a caring clinic team.

The position features a Day shift (Mon–Fri, 8:00–5:00) with full-time equivalence and opportunities for growth through tuition assistance and supportive wellbeing programs; a strong emphasis on accuracy, empathy, and

Qualifications

• High school diploma or equivalent required.
• Associate’s degree preferred.
• One year of experience in the medical field, or 2 years of clerical experience in a non-medical field.

Responsibilities

• Check out patients, schedule appointments, and handle referrals within an ambulatory clinic.
• Serve as primary contact for patients as part of a front-line clinic team.
• Support clinic operations to ensure smooth patient flow.

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Scheduling software

Job description

Join a team that shares your callingAt MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: Mon - Fri 8:00-5:00

Position Summary

The Patient Experience Representative II is a crucial role in enhancing the patient experience, and is responsible for primarily checking out patients, scheduling, and referrals within an ambulatory clinical setting. This is a clerical role that is the first line representative to patients presenting to the clinic. This position works as a team member of the clinic to help ensure the success of the clinic.

Requirements

• High school graduate or equivalent education/work experience
• Associate’s degree preferred
• One year of experience in the medical field, or 2 years of clerical experience in a non-medical field
• Two years medical experience preferred

About Deaconess Hospital

Founded in 1896, MultiCare Deaconess Hospital is a 388‑bed acute‑care hospital serving the greater Spokane region. Deaconess is home to a Level III Trauma Center, Certified Chest Pain Center, Primary Stroke Center, Maternal Fetal Medicine program and a Level III Neonatal Intensive Care Unit. It is the only hospital in the area with national accreditation in bariatric surgery. Deaconess provides high‑quality inpatient, outpatient, surgical, diagnostic and emergency services.

About the Spokane Community

Spokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year‑round.

Why MultiCare?

• Rooted in the local community: Partnering with patients, families and neighbors across the Pacific Northwest for more than 140years.
• Growth and education: Competitive tuition assistance, award‑winning residencies, fellowships and career development to invest in you.
• Well‑being and support: Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.
• Living our values: Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.
• Belonging for all: Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.
• Pacific Northwest lifestyle: Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $19.51 - $28.08 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.