Patient Experience Specialist II

Jefferson Health; Berlin (NJ); On-site; USD 39,000 - 52,000; Full time

Job summary

Jefferson Health is hiring a Patient Services Associate II for West Berlin, NJ. The role handles patient check-in/out and appointment scheduling via EPIC, obtaining pre-certifications, and ensuring smooth flow of visits with courteous service.

Requirements include a high school diploma or equivalent and strong communication skills. The position emphasizes HIPAA compliance and teamwork in a fast-paced environment.

Qualifications

• HS Diploma or equivalent required.
• Must communicate courteously with patients and visitors.
• Ability to multi task while managing time-sensitive workload.
• Adheres to HIPAA privacy and security requirements.

Responsibilities

• Processes check in and check out, and schedules appointments via EPIC.
• Obtains pre certifications and/or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates concerns as appropriate.
• Greets and interacts with patients/visitors in a professional manner.
• Complies with HIPAA and applicable regulatory standards.
• Other duties as requested or assigned.

Skills

Effective communication

Multitasking

Data interpretation

Education

HS Diploma or Equivalent

Tools

EPIC

Job description

Jefferson Health is hiring a Patient Services Associate II for West Berlin, NJ. The role handles patient check-in/out and appointment scheduling via EPIC, obtaining pre-certifications, and ensuring smooth flow of visits with courteous service.

Requirements include a high school diploma or equivalent and strong communication skills. The position emphasizes HIPAA compliance and teamwork in a fast-paced environment.