Patient Experience Specialist – Healthcare Front Desk

Sca-Health-; New York (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

SCA Health in New York seeks a Patient Services Representative to be the first point of contact for patients and visitors, delivering exceptional service in a fast-paced medical office.

The role requires EHR proficiency (Epic, Cerner, Athenahealth), strong communication, multitasking, and HIPAA-compliant record handling. A high school diploma is required with 4–5 years' experience and knowledge of billing or insurance processes preferred.

Qualifications

• High school diploma or equivalent required; associate degree or medical office training preferred.
• 4-5 years of relevant work experience.
• Proficiency with EHR systems (Epic, Cerner, Athenahealth) and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and work in a team-oriented environment.
• Knowledge of medical terminology and insurance processes is a plus.
• Bilingual skills are a plus.

Responsibilities

• Greet patients and visitors warmly, ensuring a welcoming and professional environment.
• Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems.
• Verify patient insurance coverage and obtain necessary authorizations or referrals.
• Collect and process co-pays, deductibles, and outstanding balances.
• Maintain accurate patient records and update demographic and insurance information.
• Answer incoming calls, respond to inquiries, and route messages appropriately.
• Assist with patient check-in and check-out procedures.
• Coordinate with clinical staff to ensure timely patient flow.
• Handle medical records requests in compliance with HIPAA regulations.
• Support administrative tasks such as scanning, faxing, and filing.

Skills

Customer service

Communication

Multitasking

Teamwork

Bilingual (optional)

Education

High school diploma or equivalent

Associate degree or medical office training

Tools

Epic

Cerner

Athenahealth

Microsoft Office

Job description

SCA Health in New York seeks a Patient Services Representative to be the first point of contact for patients and visitors, delivering exceptional service in a fast-paced medical office.

The role requires EHR proficiency (Epic, Cerner, Athenahealth), strong communication, multitasking, and HIPAA-compliant record handling. A high school diploma is required with 4–5 years' experience and knowledge of billing or insurance processes preferred.