Patient Relations Specialist

Mountain State Oral & Facial Surgery; Lynchburg (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Low-cost medical insurance

Zero-premium dental and vision保险

Employer F.S.A./H.S.A. contributions

401(k) with company match

Generous PTO, paid holidays, and paid/

Educational Assistance

Wellness program and employee support

Weekday, daytime-only schedule with no

Job summary

Mountain State Oral and Facial Surgery is seeking a friendly, detail-oriented patient services specialist to join our front desk team. You’ll manage scheduling, patient check-in/out, insurance verification, and payments while delivering compassionate, professional service in a busy clinical environment.

Experience in customer service is valued; you’ll work weekday, daytime hours with an emphasis on accuracy, confidentiality, and a positive patient experience across multiple offices.

Qualifications

• High School Diploma or equivalent required.
• Customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and organizational abilities.
• Detail-oriented and professional under pressure.
• Reliable transportation required.
• Ability to follow safety guidelines and company policies.

Responsibilities

• Schedule appointments
• Check in/out patients
• Scan/file records
• Collect patient payments
• Maintain clean, professional waiting area
• Answer patient phone calls
• Confirm appointments
• Assist with charting
• Verify patient insurance
• Maintain confidentiality

Skills

Verbal communication

Written communication

Interpersonal skills

Organizational skills

Detail-oriented

Professionalism

Training/CE requirements

Computer skills

Reliability

Transportation

Education

High School Diploma

Customer service experience

Job description

About Mountain State Oral and Facial Surgery:

Mountain State Oral and Facial Surgery is a premier provider of comprehensive oral and maxillofacial surgical services, serving communities across West Virginia, Virginia, and Kentucky. With over 40 years of experience, our board-certified surgeons offer a full scope of procedures, including dental implants, wisdom teeth removal, corrective jaw surgery, and facial cosmetic surgery. Our nine conveniently located offices are equipped with advanced diagnostic and surgical tools, ensuring patients receive the highest quality care in a comfortable and compassionate environment. At Mountain State, we’re not only dedicated to clinical excellence—we’re also committed to fostering a workplace where employees can thrive throughout every stage of their careers. We’re looking for team-oriented professionals who are passionate about growth and excellence.

Provides customer service support to patients

• Scheduling appointments
• Conducts patients check in/ check out
• Scans/ files
• Collects patient payments
• Maintains clean and professional working environment, including the waiting room
• Answers patient phone calls
• Confirms appointments
• Assists with charting
• Confirms patient insurance
• Maintains strict confidentiality

Ensures exceptional customer experience

• Any duties required to maintain patient flow and any other extra duties as assigned

Required Skills and Abilities:

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Must possess adequate computer skills
• Must be detail-oriented
• Must maintain professionalism at all times
• Must maintain training/ continuing education requirements
• Ability to function in fast paced and/ or stressful work environment
• Must adhere to company policies and procedures and safety guidelines
• Must have reliable transportation
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent organizational skills
• Must possess adequate computer skills
• Must be detail-oriented
• Must maintain professionalism at all times
• Must maintain training/ continuing education requirements
• Ability to function in fast paced and/ or stressful work environment
• Must adhere to company policies and procedures and safety guidelines
• Must have reliable transportation

Education and Experience:

• High School Diploma or equivalent required
• Customer service experience

Physical Requirements:

• Frequent sitting and squatting
• Frequent bending and twisting

• Competitive wages
• Low-cost medical insurance
• Zero-premium dental and vision insurance
• Employer F.S.A./H.S.A. contributions
• 401(k) with company match
• Generous PTO, paid holidays, and personal time
• Seasonal bonuses and company/partner discounts
• Employer-paid basic life insurance
• Voluntary insurance benefits
• Educational Assistance
• Wellness program and employee assistance program
• Weekday, daytime-only schedule with early-out Fridays!