Patient Experience Coordinator

Mountain State Oral & Facial Surgery; Kentucky; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Uniform Allowance of $82.50

8.5 days PTO per year

6 Paid Holidays

Employee Assistance Program with health benefits

Continuing Education opportunities

Job summary

Mountain State Oral & Facial Surgery, located in Kentucky, is looking for a dedicated Patient Relations Specialist to enhance patient experience and streamline operations. Responsibilities include scheduling appointments, managing patient check-ins, and ensuring confidentiality.

The ideal candidate must have strong communication skills, organizational abilities, and the ability to work in a fast-paced environment. Benefits include paid time off, holidays, and educational opportunities, reflecting our commitment to both patients and employees.

Qualifications

• Strong interpersonal and communication skills, with a professional demeanor.
• Excellent organizational skills with strong attention to detail.
• Proficiency in computer systems, including electronic medical records (EMR) and scheduling software.
• Ability to maintain confidentiality and handle sensitive information.
• Proven ability to work effectively in a fast-paced environment.

Responsibilities

• Delivers customer service support to patients.
• Schedules appointments and handles check-in/check-out procedures.
• Collects payments and maintains a clean workspace.
• Responds to patient calls and confirms scheduled appointments.

Skills

Strong interpersonal and communication skills

Excellent organizational skills

Proficiency in computer systems (EMR, scheduling software)

Ability to maintain confidentiality

Ability to work effectively in team-oriented environments

Education

High school diploma or equivalent required

Associate degree or higher preferred

Job description

Mountain State Oral & Facial Surgery, located in Kentucky, is looking for a dedicated Patient Relations Specialist to enhance patient experience and streamline operations. Responsibilities include scheduling appointments, managing patient check-ins, and ensuring confidentiality.

The ideal candidate must have strong communication skills, organizational abilities, and the ability to work in a fast-paced environment. Benefits include paid time off, holidays, and educational opportunities, reflecting our commitment to both patients and employees.