Patient Experience Specialist - Front-End Access & Billing

Janus of Santa Cruz; Santa Cruz (CA); Híbrido; USD 42.000 - 64.000; Tempo integral

Resumo da vaga

Janus of Santa Cruz is seeking a Patient Experience Representative to support patient access and front-end financial processes. This role shapes the patient experience from first contact through admission, ensuring accurate, timely, and compassionate service.

You will handle intake, eligibility verification, authorization support, and point-of-service financial tasks, contributing to a seamless patient journey across Santa Cruz and Watsonville locations.

Qualificações

• High School Diploma or GED required.
• Experience with insurance authorizations, approvals, denials, and appeals is preferred.
• Experience with insurance billing, denials, appeals, and payment posting.
• Experience with EHR and billing systems.
• Proficiency in Microsoft Office is expected.

Responsabilidades

• Serve as the first point of contact (phone, in-person, digital).
• Complete intake, screening, and referral workflows.
• Schedule appointments and coordinate admissions.
• Verify insurance eligibility and benefits prior to service.
• Support authorization processes.
• Communicate financial expectations (copays, deposits, self-pay rates).
• Collect payments and maintain accurate transaction documentation.
• Maintain accurate records in the EHR and ensure privacy and compliance.

Conhecimentos

Insurance knowledge

Billing knowledge (denials/appeals)

Microsoft Office

Organizational skills

Communication skills

Formação

High School Diploma or GED

Ferramentas

EHR systems

Billing systems

Microsoft Office (Excel/Word/Outlook)

Microsoft Word

Microsoft Outlook

Descrição da vaga

Janus of Santa Cruz is seeking a Patient Experience Representative to support patient access and front-end financial processes. This role shapes the patient experience from first contact through admission, ensuring accurate, timely, and compassionate service.

You will handle intake, eligibility verification, authorization support, and point-of-service financial tasks, contributing to a seamless patient journey across Santa Cruz and Watsonville locations.