Senior Patient Access Specialist

Azza HealthCare Agency; Petersburg (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Azza HealthCare Agency is seeking a frontline revenue cycle professional to lead patient access activities for hospital and physician group partners in Petersburg, VA. You will ensure accurate patient registration, verify benefits, and obtain prior authorizations while guiding patients through financial options.

Collaborate with clinical, billing, and analytics teams to streamline workflows, resolve access issues, and mentor junior staff in delivering a patient-centered experience.

Qualifications

• Strong front-end revenue cycle knowledge.
• Excellent attention to detail.
• Excellent customer service and communication skills.
• Ability to handle complex authorization/eligibility workflows.
• Experience partnering cross-functionally to drive process improvements.

Responsibilities

• Perform accurate patient registration and maintain complete, compliant documentation.
• Verify benefits coverage and eligibility to support timely reimbursement.
• Obtain and manage prior authorizations as required.
• Provide compassionate financial counseling, explain coverage, and review payment options.
• Resolve patient access and account issues to minimize delays in care.
• Collaborate with clinical, billing, and analytics teams to improve processes.
• Mentor junior staff and contribute to a patient-centered experience.

Skills

Revenue cycle knowledge

Attention to detail

Customer service

Communication skills

Cross-functional collaboration

Job description

responsible for leading complex front-end revenue cycle activities for hospital and physician group partners.

Key Duties Include

• Perform accurate patient registration and maintain complete, compliant documentation.
• Verify benefits coverage and eligibility to support timely reimbursement.
• Obtain and manage prior authorizations as required.
• Provide compassionate financial counseling, explain coverage, and review payment options.
• Resolve patient access and account issues to minimize delays in care.
• Collaborate with clinical, billing, and analytics teams to improve processes.
• Mentor junior staff and contribute to a patient-centered, mission-driven experience.
  

Qualifications & skills:

Strong front-end revenue cycle knowledge, attention to detail, excellent customer service and communication skills, ability to handle complex authorization/eligibility workflows, and experience partnering cross-functionally to drive process improvements.