Patient Experience Specialist - Front Desk & Scheduling

Cape Cod Orthopaedics Physical Therapy; Sandwich (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Paid time off and holidays

401(k) retirement plan

Job summary

Cape Cod Orthopaedics in Sandwich, MA is hiring a Patient Services Representative. As the first contact for patients, you will welcome visitors, register new patients, verify insurance, collect co-pays, and support the clinical team with scheduling and front-desk duties.

The ideal candidate has a high school diploma, prior medical office experience, and familiarity with EMR systems and medical scheduling software.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office, orthopedic practice, or healthcare customer service preferred.
• Familiarity with electronic medical record (EMR) systems and medical scheduling software preferred.
• Strong communication, organizational, and multitasking skills.
• Excellent customer service skills with a patient-centered approach.
• Ability to work effectively in a fast-paced team environment.
• Knowledge of medical terminology and insurance verification is a plus.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Register new patients and update demographic and insurance information accurately.
• Answer and direct incoming phone calls while addressing patient questions and concerns.
• Collect co-pays, balances, and process payments in accordance with office policies.
• Maintain accurate electronic medical records (EMR) and ensure patient information is up to date.
• Coordinate with physicians, medical assistants, and other team members to support efficient patient flow.
• Protect patient privacy and maintain compliance with HIPAA regulations.
• Perform additional administrative duties as assigned.

Skills

Communication

Organization

Multitasking

Customer service

Education

High school diploma

Tools

EMR systems

Medical scheduling software

Job description

Cape Cod Orthopaedics in Sandwich, MA is hiring a Patient Services Representative. As the first contact for patients, you will welcome visitors, register new patients, verify insurance, collect co-pays, and support the clinical team with scheduling and front-desk duties.

The ideal candidate has a high school diploma, prior medical office experience, and familiarity with EMR systems and medical scheduling software.