Patient Experience Specialist — Front Desk & Scheduling

Progressive Community Health Centers; Milwaukee (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

The Patient Service Representative (PSR) at Progressive Community Health Centers supports early revenue cycle tasks, optimizing patient registration and appointment scheduling. You will greet patients, collect demographic and insurance information, verify coverage, and schedule visits while guiding patients through test prep and instructions.

Experience with Epic EMR is preferred; a High School diploma or equivalent and 1 year of healthcare experience are required.

Qualifications

• High School diploma or equivalent with 1 year of healthcare experience.
• Experience with Medicaid, Medicare, and Commercial health plans preferred.
• Able to work in a fast-paced, team environment with accuracy and attention to detail.

Responsibilities

• Greet patients and visitors; respond to routine information requests.
• Register patients; collect demographics and insurance information; verify coverage and post payments.
• Schedule patient appointments and coordinate cancellations, reschedules, and additions to schedules.
• Educate patients and direct them to MyChart EPIC EMR as needed.
• Assist with patient flow and provide directions or transportation coordination as necessary.

Skills

Customer service

Communication

Data entry

Teamwork

Multitasking

Education

High School diploma or equivalent

Tools

EPIC EMR

Job description

The Patient Service Representative (PSR) at Progressive Community Health Centers supports early revenue cycle tasks, optimizing patient registration and appointment scheduling. You will greet patients, collect demographic and insurance information, verify coverage, and schedule visits while guiding patients through test prep and instructions.

Experience with Epic EMR is preferred; a High School diploma or equivalent and 1 year of healthcare experience are required.