Patient Experience Specialist - Front Desk & Admin

Lattimore Physical Therapy; Town of Newark (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Clothing Allowance

Employee Assistance Program

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy is seeking an experienced full-time medical secretary for our fast-paced private practice. The role is the face of the clinic, responsible for structuring patient flow, streamlining operations, and providing administrative support to the physical therapist and leadership.

Responsibilities include greeting patients, scheduling and confirming appointments, answering phones, collecting patient information, verifying insurance, scanning documents, routing faxes and

Qualifications

• 1 year experience in Medical Front Desk Receptionist (Preferred).
• Verification of Insurance: 1 year (Preferred).
• Knowledge of HIPAA and privacy compliance laws.

Responsibilities

• Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones.
• Collect patient information and verify insurance coverage.
• Scan documents.
• Routes faxes and electronic records.
• Operate office equipment and use word processing or spreadsheet software.
• Required to work a flexible schedule, days, evenings.

Skills

Organizational skills

Communication skills

Emotional intelligence

Tools

Word processing

Spreadsheet

Job description

Lattimore Physical Therapy is seeking an experienced full-time medical secretary for our fast-paced private practice. The role is the face of the clinic, responsible for structuring patient flow, streamlining operations, and providing administrative support to the physical therapist and leadership.

Responsibilities include greeting patients, scheduling and confirming appointments, answering phones, collecting patient information, verifying insurance, scanning documents, routing faxes and