Patient Experience & Front Desk Coordinator

Lattimore-Physical-Therapy; Village of Newark (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Clothing Allowance

Employee Assistance Program

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy in Newark, NY is seeking a full-time Medical Secretary to be the face of the practice, manage patient flow, and support the physical therapist and leadership with administrative tasks.

You will greet patients, schedule appointments, verify insurance, handle paperwork, and maintain HIPAA privacy compliance, while using standard office software. A 1-year front desk experience is preferred.

Qualifications

• 1 year of Medical Front Desk Receptionist experience preferred.
• 1 year experience verifying insurance preferred.
• Computer skills (Word/Excel) preferred.

Responsibilities

• Greet visitors and patients, check-in/check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones and manage inquiries.
• Verify patient information and insurance coverage.
• Scan documents and route faxes and electronic records.
• Maintain HIPAA/privacy compliance and privacy controls.
• Verify no-fault and workers' comp claims and follow ups.
• Process medical records requests.
• Operate office equipment and basic software (word processing, spreadsheets).
• Maintain flexible schedule including days and evenings.

Skills

Organizational skills

Written communication

Verbal communication

Emotional intelligence

Tools

Word processing

Spreadsheet

Electronic records systems

Job description

Lattimore Physical Therapy in Newark, NY is seeking a full-time Medical Secretary to be the face of the practice, manage patient flow, and support the physical therapist and leadership with administrative tasks.

You will greet patients, schedule appointments, verify insurance, handle paperwork, and maintain HIPAA privacy compliance, while using standard office software. A 1-year front desk experience is preferred.