Patient Experience Lead - Flexible Front Desk

Lattimore-Physical-Therapy; City of Rochester (NY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401(k) Matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Paid Sick Time

Paid Holidays

Life Insurance and AD&D

Long Term Disability

Clothing Allowance

Employee Assistance Program

Personal Training and Gym Discounts

Financial Wellness Programs

Hotel and Travel Discounts

Job summary

Lattimore Physical Therapy is seeking an experienced Medical Secretary to be the face of our private practices, coordinating patient flow and providing administrative support to therapists and leadership.

Responsibilities include greeting patients, scheduling, insurance verification, medical records, HIPAA compliance, and office operations across our multiple clinics. The role requires superb organizational and communication skills and a team-oriented work ethic.

Qualifications

• Excellent organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Excellent social and emotional intelligence.

Responsibilities

• Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
• Schedule and confirm patient appointments.
• Answer telephones.
• Collect patient information and verify insurance coverage.
• Scan documents.
• Routes faxes and electronic records.
• Knowledge of HIPAA and privacy compliance laws.
• No-fault and workers' compensation claim verification and follow ups.
• Complete medical records requests.

Skills

Organizational skills

Communication skills

Emotional intelligence

Job description

Lattimore Physical Therapy is seeking an experienced Medical Secretary to be the face of our private practices, coordinating patient flow and providing administrative support to therapists and leadership.

Responsibilities include greeting patients, scheduling, insurance verification, medical records, HIPAA compliance, and office operations across our multiple clinics. The role requires superb organizational and communication skills and a team-oriented work ethic.