Patient Experience Specialist (Front Desk)

ORA Orthopedics; Pleasant Valley Township (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

ORA Orthopedics is seeking a Patient Registration professional at our Bettendorf, IA clinics. The role involves welcoming patients, verifying insurance, collecting payments, and ensuring smooth check-in/out processes.

The ideal candidate will have a high school diploma, strong communication and multitasking abilities, and flexibility to work some evenings or Saturdays and travel between ORA locations as needed.

Qualifications

• A high school diploma or equivalent.
• Preferred prior customer service experience in a medical office setting.
• Excellent interpersonal, oral, and written communication skills.
• Ability to organize and prioritize tasks effectively and accurately.
• Flexibility to work some evenings and Saturdays and travel to other ORA locations as needed.

Responsibilities

• Opening and closing of the office.
• Welcoming and engaging our patients.
• Ensuring accurate check-in and check-out.
• Verifying patient accounts and insurance information.
• Collecting payments.
• Assisting with completing paperwork.
• Maintaining patient confidentiality and HIPAA compliance.
• Being the first and last interaction with patients during visits.

Skills

Interpersonal skills

Written communication

Organizational skills

Customer service

Education

High school diploma

Job description

ORA Orthopedics is seeking a Patient Registration professional at our Bettendorf, IA clinics. The role involves welcoming patients, verifying insurance, collecting payments, and ensuring smooth check-in/out processes.

The ideal candidate will have a high school diploma, strong communication and multitasking abilities, and flexibility to work some evenings or Saturdays and travel between ORA locations as needed.