Patient Experience Specialist & Care Coordinator

sage-health-careers; North Little Rock (AR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Employer-paid Life Insurance

Short‑term and Long‑term Disability

401k retirement plan

Flexible time off

2 floating holidays

Career growth opportunities

eNPS recognition

PTO and company holidays

Job summary

Sage Health in Little Rock, AR is seeking a Patient Experience Associate / Care Coordinator to support front desk operations and care coordination across Sage Health medical centers.

Based in the Little Rock center with coverage at other market locations, the role requires exceptional organization, clear communication, and a patient‑centered approach to coordinating referrals, insurance verifications, and appointments.

Qualifications

• Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
• Professional demeanor and communication always.
• Must be organized and attentive to detail.
• Ability to manage competing priorities.
• Resourcefulness in problem solving.
• Able to take and follow through with assigned tasks and accountability.
• Experience with Microsoft Office Word, Outlook, and Excel.
• Full COVID-19 vaccination (including boosters) an essential requirement of this role.

Responsibilities

• Greet patients and guests warmly on arrival.
• Check-in/check-out via Electronic Health Record (EHR).
• Assist patients with paperwork and update EHR.
• Collect co-pays and verify insurance prior to appointments.
• Answer and triage incoming calls; route as necessary.
• Make appointment reminder calls and reschedule as needed.
• Maintain patient confidentiality and secure health information.
• Scan and index documents into the EHR.
• Address patient concerns or problems as they arise.
• Collaborate with clinical team members to ensure smooth office operations.
• Participate in interdisciplinary team discussions on patient care plans and outcomes.
• Review and process referral requests from PCPs and specialists.
• Schedule appointments and communicate details to patients, including prep instructions.
• Process insurance authorizations via health plan platforms (e.g., Availity).
• Schedule urgent referrals per provider request.
• Monitor and update open referral reports and follow up on pending consults.
• Ensure referral documentation is complete and available.
• Notify PCPs of missed specialist appointments and coordinate rescheduling.
• Coordinate surgical clearance documentation for external providers as needed.
• Support communication between patients, providers, and external offices.
• Provide administrative support to maintain smooth care coordination workflows.

Skills

Customer service

Communication

Organization

Attention to detail

Prioritization

Problem solving

Teamwork

Bilingual Spanish and English

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR) systems

Availity (insurance authorizations)

Microsoft Word/Outlook/Excel

Job description

Sage Health in Little Rock, AR is seeking a Patient Experience Associate / Care Coordinator to support front desk operations and care coordination across Sage Health medical centers.

Based in the Little Rock center with coverage at other market locations, the role requires exceptional organization, clear communication, and a patient‑centered approach to coordinating referrals, insurance verifications, and appointments.