Patient Experience Specialist

Banner Health; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Banner Health seeks a Consumer Experience Representative to coordinate and process inbound and outbound calls for multiple facilities and the community. You will provide quality customer service and accurate information to internal and external customers by efficiently handling calls, emails, and other correspondence.

This role offers learning opportunities about the patient healthcare experience and supports Banner Health's mission of making health care easier so life can be better.

Qualifications

• High school diploma or GED required.
• Experience in telephone/customer service environment, call center or switchboard preferred.
• Excellent oral and written communication and listening skills.

Responsibilities

• Process high volume inbound/outbound calls, provide information professionally and confidentially.
• Maintain and update information from internal departments for referrals and schedules.
• Use computer systems to access and enter data for facilities, patients and the community.
• Schedule/coordinate physician referrals and class/event scheduling for internal and external contacts.
• Process payments securely and handle related administrative tasks as needed.
• Collaborate with multiple departments to ensure efficient operations.

Skills

Customer service

Call center experience

Communication skills

Education

High school diploma/GED

Job description

Banner Health seeks a Consumer Experience Representative to coordinate and process inbound and outbound calls for multiple facilities and the community. You will provide quality customer service and accurate information to internal and external customers by efficiently handling calls, emails, and other correspondence.

This role offers learning opportunities about the patient healthcare experience and supports Banner Health's mission of making health care easier so life can be better.