Customer Experience Representative (Fully Remote)

Solace Health; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Solace Health is seeking a patient support advocate to assist patients and advocates by phone, email, and chat. You will help new clients navigate their first experiences with Solace and learn our systems to deliver exceptional service.

You will track feedback, contribute to continuous improvement, and build strong relationships to resolve issues to complete satisfaction. Based in the United States, you will join a fast-paced team with a mission-driven culture focused on redefining healthcare

Qualifications

• Empathetic and customer-focused with strong listening skills.
• Able to navigate sensitive conversations with tact and professionalism.
• Proactive problem-solver who thrives in a fast-paced environment.

Responsibilities

• Support patients and advocates via phone, email, and chat.
• Help new clients navigate their first experiences with Solace.
• Learn Solace systems and tools to provide excellent support.
• Track and share feedback to drive continuous improvement.
• Build strong relationships and resolve issues to complete satisfaction.

Skills

Empathy

Detail-oriented

Troubleshooter

Team player

Job description

• Support patients and advocates via phone, email, and chat.
• Help new clients navigate their first experiences with Solace.
• Work across three shifts (5 AM–2 PM PT, 7 AM–4 PM PT, or 9 AM–6 PM PT).

What You'll Do:

• Learn Solace systems and tools to provide excellent support.
• Track and share feedback to drive continuous improvement.
• Build strong relationships and resolve issues to complete satisfaction.

What We're Looking For:

• Empathetic, detail-oriented, and comfortable with tough conversations.
• Natural troubleshooters who thrive in fast-paced environments.
• Team players with a "get it done" mentality, based in the U.S.

Solace Health

Solace is a healthcare advocacy company that pairs patients with expert advocates to navigate the complex U.S. healthcare system. It is a Series C startup founded in 2022 with a lean, mission-driven U.S. team and an intense culture focused on redefining healthcare.