Patient Services Coordinator Growth & Benefits

UPMC; Ellwood City (Lawrence County); On-site; USD 22,000 - 28,000; Full time

Job summary

UPMC Community Medicine Incorporated is hiring a Full-Time Patient Services Representative to support Steel City Internal Medicine. Hours are Monday–Friday 8:00am to 4:30pm, located at 291 State Route 288. The role focuses on greeting patients, explaining costs, scheduling, and integrating patients with MyUPMC.

The position emphasizes compassionate customer service, accurate data entry, and collaboration with care teams to ensure a smooth patient experience.

Qualifications

• Welcoming patients upon arrival and routing them to appropriate services.
• Explain copayments and financial obligations to patients clearly.
• Schedule appointments and follow-ups within the care continuum.
• Register patients in biometrics and promote patient portal.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patient through self-arrival technology or check-in at desk.
• Collect copayments and any other payments at the point of service.
• Confirm/update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patient to resources to schedule ancillary services at checkout.
• Help patients navigate the healthcare system with clear instructions.
• Promote MyUPMC patient portal and assist patients in registration when applicable.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed.

Job description

UPMC Community Medicine Incorporated is hiring a Full-Time Patient Services Representative to support Steel City Internal Medicine. Hours are Monday–Friday 8:00am to 4:30pm, located at 291 State Route 288. The role focuses on greeting patients, explaining costs, scheduling, and integrating patients with MyUPMC.

The position emphasizes compassionate customer service, accurate data entry, and collaboration with care teams to ensure a smooth patient experience.