Patient Experience Specialist — Growth & Benefits

UPMC; Middletown Township (PA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Growth opportunities

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC Family Care Silver Spring in Mechanicsburg seeks a Patient Services Representative to be the first point of contact for patients, ensuring a positive experience from arrival through departure. You will educate patients on copayments, assist with MyUPMC portal registration, and help schedule follow-up appointments across care settings.

The role requires strong customer service, 8‑hour shifts within department hours, and may involve some travel to nearby UPMC locations.

Qualifications

• High school diploma required or equivalent.
• Two years of medical, billing, fiscal or customer service experience preferred.
• Knowledge of medical terminology preferred; experience with Medipac, Epic or similar systems is preferred.

Responsibilities

• Greet patients warmly and assist as they arrive at the office.
• Guide patients through self‑arrival tech or check‑in at desk per patient preference.
• Collect copayments and other payments at point of service.

Skills

Customer service

Communication skills

Typing speed

Education

High school diploma

Tools

Epic

Medipac

Health records systems

Job description

UPMC Family Care Silver Spring in Mechanicsburg seeks a Patient Services Representative to be the first point of contact for patients, ensuring a positive experience from arrival through departure. You will educate patients on copayments, assist with MyUPMC portal registration, and help schedule follow-up appointments across care settings.

The role requires strong customer service, 8‑hour shifts within department hours, and may involve some travel to nearby UPMC locations.