Patient Services Specialist: Warm Care, Scheduling & Portal

Pittsburgh Tomorrow; Pittsburgh (Allegheny County); On-site; USD 22,000 - 28,000; Full time

Job summary

UPMC Community Medicine Incorporated is seeking a Full-Time Patient Services Representative to support Lawrenceville Family Health Center. Hours: Monday–Friday 8:30–5 with one evening per week until 8pm. Location: 3937 Butler St.

The role focuses on welcoming patients, collecting copayments, scheduling follow-ups, and guiding patients through self-check-in and MyUPMC portal usage. Responsibilities include updating registration details, verifying benefits, routing calls, and assisting with

Qualifications

• High school diploma or equivalent required.
• Experience with PC-based applications and typing preferred.
• Two years of experience in a medical, billing, or customer service function preferred.
• Knowledge of medical terminology preferred.
• Prior experience with Medipac, Epic, or other health records systems preferred.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through self-arrival technology or check-in at the desk.
• Collect copayments and other payments at the point of service.
• Confirm and/or update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Assist patients in understanding financial responsibilities and connect them to advocacy resources as needed.
• Verify insurance benefits with carriers via online systems or phone calls.
• Assist with administrative duties including scanning medical records and faxing.
• Promote patient portal usage and assist with registrations as applicable.
• Triage and route phone calls to appropriate areas and clinicians.
• Ensure compliance with HIPAA rules and regulations.

Education

High school diploma or equivalent

Job description

UPMC Community Medicine Incorporated is seeking a Full-Time Patient Services Representative to support Lawrenceville Family Health Center. Hours: Monday–Friday 8:30–5 with one evening per week until 8pm. Location: 3937 Butler St.

The role focuses on welcoming patients, collecting copayments, scheduling follow-ups, and guiding patients through self-check-in and MyUPMC portal usage. Responsibilities include updating registration details, verifying benefits, routing calls, and assisting with