Patient Experience Specialist

Minnesota Eye Consultants; Minnetonka (MN); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health Insurance (medical, dental, - )

PTO

Holiday Pay

401K Retirement Savings Plan

Other Benefits: Accident, Hospital Ind

Employee Assistance Program

Employee Discounts

Job summary

Minnesota Eye Consultants in Minnetonka is seeking a Patient Service Representative to warmly greet patients, manage check-in/out, and collect co-pays. The role requires updating patient demographics and coordinating scheduling across MEC clinics.

The position offers full-time hours, with shifts Monday through Friday and occasional Saturday mornings, starting at $20.00 per hour. Previous healthcare customer service experience is preferred.

Qualifications

• High school diploma or GED required.
• 1-2 years of related customer service experience preferred in a healthcare setting.

Responsibilities

• Welcome patients and visitors in a warm, friendly manner and assist with appointment scheduling.
• Verify and update patient demographics and insurance information.
• Assist with completion of forms including medical history and patient agreements.
• Collect patient payments for self-pay, co-pays, and past due balances.
• Daily cash reconciliation and posting of cash batches.
• Coordinate transportation needs for patients and prepare charts for visits and procedures.
• Prepare surgery and laser post-op packets and distribute daily paperwork.
• Scan patient paperwork into the EHR and maintain HIPAA compliance.

Skills

Customer service

Education

High school diploma/GED

Job description

Minnesota Eye Consultants in Minnetonka is seeking a Patient Service Representative to warmly greet patients, manage check-in/out, and collect co-pays. The role requires updating patient demographics and coordinating scheduling across MEC clinics.

The position offers full-time hours, with shifts Monday through Friday and occasional Saturday mornings, starting at $20.00 per hour. Previous healthcare customer service experience is preferred.