Patient Experience Specialist

McCook; McCook (NE); On-site; USD 52,000 - 72,000; Full time

Job summary

McCook seeks a Patient Experience Specialist to serve as an internal expert and consultant for patient satisfaction surveys and data analysis at Community Hospital. The role advises departments on action planning and evaluation and reports on patient satisfaction efforts within strategic planning and process management.

The position emphasizes customer/patient satisfaction as part of organizational improvement and requires a clinical background with experience in healthcare settings.

Qualifications

• Clinical background/education preferred for the role.

Skills

Clinical background

Job description

Description:

The Patient Experience Specialist will serve as an internal expert and consultant for the Professional Research Consultants, Inc. (PRC) or other patient satisfaction surveys for Community Hospital. This position serves in the role of consultant to departments and teams with regard to customer/patient satisfaction data analysis, action planning and evaluation. The position also reports on customer/patient satisfaction efforts within the strategic planning and process-based management systems.

Requirements:

• Clinical background/experience/education preferred