Patient Experience Specialist

St. Bernards Healthcare; Jonesboro (AR); Presencial; USD 30.000 - 42.000; Jornada completa

Descripción de la vacante

St. Bernards Healthcare in Jonesboro, AR is seeking a Patient Service Representative to greet patients and oversee efficient registration, ensuring accurate patient and insurance information and clear communication of clinic policies.

The role involves answering telephone and billing questions, processing medical records requests, and protecting patient confidentiality while providing a positive, professional first impression.

Formación

• High school diploma or GED.
• Minimum of one-year experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.
• Ability to work independently of others and exercise good judgment.

Responsabilidades

• Greet patients and arrange for efficient and orderly registration; ensure accurate patient and insurance information and communicate clinic policies.
• Answer telephone and billing questions; process medical records requests and general patient account functions; maintain confidentiality and professionalism.

Conocimientos

Customer service

Phone etiquette

Independent worker

Educación

High school diploma or GED

Herramientas

Office equipment

Descripción del empleo

St. Bernards Healthcare in Jonesboro, AR is seeking a Patient Service Representative to greet patients and oversee efficient registration, ensuring accurate patient and insurance information and clear communication of clinic policies.

The role involves answering telephone and billing questions, processing medical records requests, and protecting patient confidentiality while providing a positive, professional first impression.