Patient Access & Registration Specialist

St. Bernards Healthcare; Jonesboro (AR); On-site; USD 26,000 - 38,000; Full time

Job summary

St. Bernards Healthcare in Jonesboro is seeking a Patient Service Representative to greet patients and ensure efficient, orderly registration. You will collect accurate patient and insurance information and inform patients about clinic policies.

You will answer phones, respond to billing questions, and process medical records requests and general patient account tasks. The role requires handling confidential information with discretion and maintaining a professional image.

Qualifications

• Minimum of one-year experience in customer service setting.
• Prefer six months receptionist experience in health care setting.
• Experience with office equipment.
• Ability to work independently and exercise good judgment.

Responsibilities

• Greet patients and arranges for the efficient and orderly registration of patients.
• Ensures that accurate patient and insurance information is collected and that patients are made aware of clinic policies and procedures.
• Answers telephone, answers billing questions from patients.
• Processes medical records request, information requests and general patient account functions.
• Works with and has access to confidential patient information.
• Position requires making frequent decisions or actions following general procedures often without clearly defined precedents.
• Position requires a high degree of mental alertness and close visual attention to details.
• Position requires diplomacy and a professional image and manner in dealing with patients, families, visitors, and clinic personnel.
• Patient Service Representative is responsible for a positive first impression of clinic personnel as the initial point of service contact for clinic customers.

Skills

Customer service

Healthcare reception

Office equipment

Tools

Office equipment

Job description

St. Bernards Healthcare in Jonesboro is seeking a Patient Service Representative to greet patients and ensure efficient, orderly registration. You will collect accurate patient and insurance information and inform patients about clinic policies.

You will answer phones, respond to billing questions, and process medical records requests and general patient account tasks. The role requires handling confidential information with discretion and maintaining a professional image.