Patient Experience Specialist

Hawaii Pacific Health; Honolulu (HI); On-site; USD 71,148,000 - 74,901,000; Full time

Job summary

Hawaii Pacific Health's Straub Ward Clinic in Honolulu is seeking a Patient Service Representative to ensure warm, friendly, and efficient front-desk support across hospital and clinic settings.

Responsibilities include interviewing, registering and admitting patients, updating medical records, processing fees, and handling payments while delivering excellent customer service in a fast-paced healthcare environment. Basic computer skills and strong communication are essential.

Qualifications

• One year of clerical support in a healthcare setting.
• Basic medical terminology preferred.
• EPIC experience preferred.

Responsibilities

• Interview, register, admit and update patients’ medical records.
• Process professional and technical fees accurately and timely.
• Handle cash transactions and payments with precision.
• Provide warm, friendly service and act as liaison between patients and staff.

Skills

Communication skills

Customer service

Clerical tasks

Basic computer skills

Education

High school diploma or equivalent

Job description

Hawaii Pacific Health's Straub Ward Clinic in Honolulu is seeking a Patient Service Representative to ensure warm, friendly, and efficient front-desk support across hospital and clinic settings.

Responsibilities include interviewing, registering and admitting patients, updating medical records, processing fees, and handling payments while delivering excellent customer service in a fast-paced healthcare environment. Basic computer skills and strong communication are essential.