Patient Experience Specialist

Prism Health North Texas, Inc.; Farmers Branch (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Prism Health North Texas, Inc. is seeking a Patient Service Representative to greet clinic patients and manage inbound/outbound calls. You will provide accurate information about services, appointments, and our facilities, ensuring professional communication with callers and patients.

The role emphasizes delivering excellent customer service, coordinating with departments as needed, and supporting a smooth patient experience across our clinics.

Responsibilities

• The patient service representative is the primary welcoming position for clinic patients and handles inbound/outbound call management.
• Delivers timely and professional communication with all callers and in-clinic patients.
• Provides accurate information regarding services, appointments, and our facilities.
• Delivers excellent customer service and escalates calls to the appropriate department as needed.

Job description

Prism Health North Texas, Inc. is seeking a Patient Service Representative to greet clinic patients and manage inbound/outbound calls. You will provide accurate information about services, appointments, and our facilities, ensuring professional communication with callers and patients.

The role emphasizes delivering excellent customer service, coordinating with departments as needed, and supporting a smooth patient experience across our clinics.