Patient Service Representative for Dental Clinic

Prism Health North Texas, Inc.; Farmers Branch (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Prism Health North Texas, Inc. is seeking a Patient Service Representative to greet clinic patients and manage inbound/outbound calls. You will provide accurate information about services, appointments, and our facilities, ensuring professional communication with callers and patients.

The role emphasizes delivering excellent customer service, coordinating with departments as needed, and supporting a smooth patient experience across our clinics.

Responsibilities

• The patient service representative is the primary welcoming position for clinic patients and handles inbound/outbound call management.
• Delivers timely and professional communication with all callers and in-clinic patients.
• Provides accurate information regarding services, appointments, and our facilities.
• Delivers excellent customer service and escalates calls to the appropriate department as needed.

Job description

Our Core Values:

The culture at Prism Health North Texas is built on our shared Core Values. We make hiring, firing, promotion, and performance review decisions based on these values and behaviors, so it is important that you also share these Core Values:

• We are solution seekers.


• We have a can-do attitude.


• We are mission-driven.


• We care about people.

General Description:

The patient service representative serves as the primary welcoming position for clinic patients and inbound/outbound call management. They are responsible for timely and professional communication with all callers and in-clinic patients. Provides accurate information regarding services, appointments, and our facilities. Delivers excellent customer service. Escalates call to the appropriate department as needed based on patients/callers' interaction.