Patient Experience Specialist

Chase Brexton Health Care; Columbia (MD); Vor Ort; USD 51.577.000 - 57.308.000; Vollzeit

Zusammenfassung

Chase Brexton Health Care in Baltimore, MD is seeking a detail-oriented Patient Service Representative to support daily office operations, including filing, telephone coverage, patient registration, and referrals as needed.

This role emphasizes courteous customer service, accurate data entry, and coordination with clinical staff to ensure quality patient experiences while maintaining patient privacy and compliance with HIPAA and related policies.

Qualifikationen

• High school diploma or GED or equivalent.
• Minimum of one year in customer service.
• Experience in a medical office and EMR familiarity preferred.

Aufgaben

• Answer telephone and direct callers; triage and refer to medical personnel.
• Register patients, verify records, and enter updates in CPS.
• Handle patient payments and reconcile daily cash reports.
• Ensure patient privacy in line with laws and policies.
• Greet patients and manage walk-ins with courtesy and efficiency.
• Support coverage for other areas as needed by the lead PSR/Director.

Kenntnisse

Customer service experience

Multitasking

Data entry accuracy

Communication skills

Problem solving

Ausbildung

High school diploma or GED

Tools

Electronic Medical Records (EMR) systems

Jobbeschreibung

Chase Brexton Health Care in Baltimore, MD is seeking a detail-oriented Patient Service Representative to support daily office operations, including filing, telephone coverage, patient registration, and referrals as needed.

This role emphasizes courteous customer service, accurate data entry, and coordination with clinical staff to ensure quality patient experiences while maintaining patient privacy and compliance with HIPAA and related policies.