Patient Experience Specialist

Advocate Health; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Advocate Health seeks a dedicated call center professional to link patient experiences across clinics and PACT. You will assist inbound callers, make outbound follow-ups, and route interactions for triage and scheduling while ensuring accurate demographic and insurance data.

You will document interactions in multiple systems and support routine marketing data updates. Ideal candidates have 0–1 year in healthcare or customer service, strong communication skills, and the ability to work in a

Qualifications

• Customer service experience in healthcare or call center environments.
• Ability to follow workflows in a structured setting.
• Basic computer skills and familiarity with desktop software.

Responsibilities

• Link patient experience across PACT and practice sites using policy guidance.
• Assist inbound callers and perform outbound follow-ups as needed.
• Route calls for triage, scheduling, and referrals; escalate when required.
• Collect demographics and insurance data; verify coverage and accuracy.
• Document interactions in multiple systems; maintain records.
• Provide timely, clear customer service and follow-up.
• Engage in organizational marketing support and data reporting.

Skills

Customer service

Multitasking

Communication

Problem solving

Telephone systems

Education

High School Diploma

Job description

Advocate Health seeks a dedicated call center professional to link patient experiences across clinics and PACT. You will assist inbound callers, make outbound follow-ups, and route interactions for triage and scheduling while ensuring accurate demographic and insurance data.

You will document interactions in multiple systems and support routine marketing data updates. Ideal candidates have 0–1 year in healthcare or customer service, strong communication skills, and the ability to work in a