Patient Experience Specialist

Rush Copley Medical Center; Aurora (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

Rush Copley Medical Center in Aurora, IL is seeking a patient service representative to greet patients, manage check-in/out, and ensure an exceptional experience. The role emphasizes friendly service and accurate information flow.

You will answer calls, respond to general requests, take messages, and schedule appointments, requiring strong communication and organization; bilingual Spanish is a plus.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Experience with practice management/medical billing software.
• Proficiency in Microsoft Word and Excel.
• Excellent communication and organizational skills; detail oriented.

Responsibilities

• Greet patients and manage check-in/check-out processes.
• Answer incoming phone calls and respond to general patient requests.
• Take telephone messages and relay information to appropriate staff.
• Schedule patient appointments and document inquiries efficiently.

Skills

Communication

Organization

Bilingual (Spanish)

Education

High school diploma or equivalent

Some college preferred

Tools

Practice management software

MS Office (Word, Excel)

Job description

Rush Copley Medical Center in Aurora, IL is seeking a patient service representative to greet patients, manage check-in/out, and ensure an exceptional experience. The role emphasizes friendly service and accurate information flow.

You will answer calls, respond to general requests, take messages, and schedule appointments, requiring strong communication and organization; bilingual Spanish is a plus.