Patient Experience Specialist

Rippling, Inc.; Apex (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer matching

Paid time off

Wellness days

Complimentary physical therapy for FT

Job summary

Brunswick Physical Therapy, powered by Areté Health, is seeking a Patient Experience Coordinator in Apex, NC. You will be the welcoming face, manage front-office operations, coordinate appointments, and assist with patient collections to support the care plan.

We value strong customer service, organization, and familiarity with EMR/EHR systems. This is an onsite, full-time role with competitive hourly pay and incentives.

Qualifications

• Strong interpersonal skills and emotional intelligence.
• Excellent organization and attention to detail.
• Comfort discussing financial responsibilities and patient payments.
• Experience with EMR/EHR systems and clinic software.
• Ability to meet measurable performance goals.

Responsibilities

• Welcome patients with a warm, professional demeanor.
• Coordinate appointments and proactive patient outreach.
• Verify benefits, communicate financial responsibilities, and collect copays.
• Follow up on balances via phone, text, and email.
• Maintain accurate patient info in the EHR and scheduling systems.

Tools

EMR/EHR System

Prompt EMR

Front-office operations

Customer service

Insurance verification

Job description

Brunswick Physical Therapy, powered by Areté Health, is seeking a Patient Experience Coordinator in Apex, NC. You will be the welcoming face, manage front-office operations, coordinate appointments, and assist with patient collections to support the care plan.

We value strong customer service, organization, and familiarity with EMR/EHR systems. This is an onsite, full-time role with competitive hourly pay and incentives.