Patient Experience & Service Excellence Coordinator

Universal Health Services; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health Plans

401K Plan

Student Loan Refinancing

Career Development

Stock Plan

Job summary

Universal Health Services– Cedar Hill Regional Medical Center in Washington, DC is seeking an experienced Patient Experience Coordinator - Quality Assurance (Full Time). This role collaborates with clinical and operational leaders to drive patient-centered care and service excellence across the hospital.

The incumbent will track patient experience data, support frontline staff, and help implement evidence-based practices to boost patient satisfaction and engagement.

Qualifications

• Experience in healthcare, acute care setting, patient experience, quality, or service excellence required.
• Experience with patient satisfaction metrics (e.g., CAHPS) preferred.
• CPXP certification preferred.

Responsibilities

• Support the implementation and coordination of patient experience and service excellence initiatives across the hospital.
• Monitor, track, and analyze patient experience data, trends, and feedback to identify opportunities for improvement.
• Partner with clinical and operational leaders to develop and implement strategies that improve patient satisfaction and engagement.
• Serve as a resource to frontline staff by providing guidance, education, and support related to patient-centered care practices.
• Assist with patient rounding, service recovery efforts, and follow-up on patient concerns to promote positive care experiences.
• Support the evaluation of patient experience programs and help ensure continuous improvement and alignment with organizational goals.

Skills

Healthcare experience

Patient experience

Quality

Service excellence

Education

Bachelor's degree

Job description

Universal Health Services– Cedar Hill Regional Medical Center in Washington, DC is seeking an experienced Patient Experience Coordinator - Quality Assurance (Full Time). This role collaborates with clinical and operational leaders to drive patient-centered care and service excellence across the hospital.

The incumbent will track patient experience data, support frontline staff, and help implement evidence-based practices to boost patient satisfaction and engagement.