Patient Experience Coordinator

Universal Health Services; Washington (District of Columbia); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health Plans

401K Plan

Student Loan Refinancing

Career Development

Stock Plan

Job summary

Universal Health Services– Cedar Hill Regional Medical Center in Washington, DC is seeking an experienced Patient Experience Coordinator - Quality Assurance (Full Time). This role collaborates with clinical and operational leaders to drive patient-centered care and service excellence across the hospital.

The incumbent will track patient experience data, support frontline staff, and help implement evidence-based practices to boost patient satisfaction and engagement.

Qualifications

• Experience in healthcare, acute care setting, patient experience, quality, or service excellence required.
• Experience with patient satisfaction metrics (e.g., CAHPS) preferred.
• CPXP certification preferred.

Responsibilities

• Support the implementation and coordination of patient experience and service excellence initiatives across the hospital.
• Monitor, track, and analyze patient experience data, trends, and feedback to identify opportunities for improvement.
• Partner with clinical and operational leaders to develop and implement strategies that improve patient satisfaction and engagement.
• Serve as a resource to frontline staff by providing guidance, education, and support related to patient-centered care practices.
• Assist with patient rounding, service recovery efforts, and follow-up on patient concerns to promote positive care experiences.
• Support the evaluation of patient experience programs and help ensure continuous improvement and alignment with organizational goals.

Skills

Healthcare experience

Patient experience

Quality

Service excellence

Education

Bachelor's degree

Job description

Cedar Hill Regional Medical Center GW Health is the first new full-service hospital in Washington, DC in more than 20 years, integrating clinical care with existing community providers, Federally Qualified Health Centers (FQHC's), The George Washington University Hospital, and our Urgent Care Center in Ward 8. This integrated delivery system is a robust network of care for all District residents, but more importantly, it ensures that residents of Wards 7 and 8 have access to high quality care in their community.

This full-service hospital includes 136 beds (with the ability to expand to 184 beds), a verified trauma center, adult and pediatric emergency departments, maternal health and newborn delivery, an ambulatory pavilion for clinic visits and other outpatient services, a 500-car garage, and a helipad for emergency transport.

We are seeking an experienced Patient Experience Coordinator - Quality Assurance (Full Time)

The Patient Experience Coordinator supports the delivery of exceptional patient-centered care by assisting in the coordination, implementation, and evaluation of patient experience initiatives across Cedar Hill. This role partners closely with clinical and operational leaders to identify opportunities for improvement, support service excellence programs, and enhance patient satisfaction outcomes.

The coordinator serves as a key resource for patient experience data tracking, frontline staff support, and implementation of evidence-based service excellence practices.

Job Duties/Responsibilities:

• Support the implementation and coordination of patient experience and service excellence initiatives across the hospital.
• Monitor, track, and analyze patient experience data, trends, and feedback to identify opportunities for improvement.
• Partner with clinical and operational leaders to develop and implement strategies that improve patient satisfaction and engagement.
• Serve as a resource to frontline staff by providing guidance, education, and support related to patient-centered care practices.
• Assist with patient rounding, service recovery efforts, and follow-up on patient concerns to promote positive care experiences.
• Support the evaluation of patient experience programs and help ensure continuous improvement and alignment with organizational goals.

To learn more visit https://cedarhillregional.com or https://jobs.uhsinc.com/cedar-hill-regional-medical-center.

As a Cedar Hill Regional Medical Center employee you will be part of an exceptional team with the following benefit offerings:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

More information is available on our Benefits Guest Website: benefits.uhsguest.com.

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.www.uhs.com.

Qualifications

Requirements

• Bachelor's degree required
• Experience in healthcare, acute care setting, patient experience, quality, or service excellence required
• Experience with patient satisfaction metrics (e.g., CAHPS) preferred
• CPXP certification preferred

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.