Patient Experience & Scheduling Specialist II

Sarasota Memorial Health Care System; Venice (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Sarasota Memorial Health Care System in Venice, FL is seeking a detail-oriented front desk/office support role. You will manage patient scheduling, check-in and checkout, and act as a liaison among physicians, patients, facilities, and insurers.

Responsibilities include handling collections at checkout, ensuring confidentiality, and supporting a compliant, patient-centered environment in a busy healthcare setting.

Qualifications

• Must have basic computer, keyboard and data entry skills.
• Must be pleasant, professional, and able to communicate effectively.
• Ability to handle multiple tasks while maintaining accuracy and efficiency.
• Demonstrated initiative and self-direction.
• Dependable and reliable performance.
• Experience in physician office and knowledge of medical terminology preferred.

Responsibilities

• Schedule patient appointments and coordinate check-in/check-out activities.
• Serve as liaison between physician, patient, facility and insurance company.
• Handle collections from patients at time of checkout.
• Maintain strict confidentiality of patient information and comply with standards.
• Assist with phone room duties and related administrative tasks.

Skills

Data entry

Professional demeanor

Relationship building

Initiative

Multitasking

Dependability

Education

High School Diploma or GED

Tools

EHR/EMR

Microsoft Office

Job description

Sarasota Memorial Health Care System in Venice, FL is seeking a detail-oriented front desk/office support role. You will manage patient scheduling, check-in and checkout, and act as a liaison among physicians, patients, facilities, and insurers.

Responsibilities include handling collections at checkout, ensuring confidentiality, and supporting a compliant, patient-centered environment in a busy healthcare setting.