Patient Experience & Scheduling Specialist

Vera Whole Health, Inc.; Wasilla (AK); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(K) with Matching

Short & Long-Term Disability

Employer-Paid Life Insurance

Paid Time Off & Holidays

Employee Assistance Program

Job summary

Vera Whole Health, Inc. in Wasilla, Alaska is seeking a Patient Service Representative to greet patients, manage scheduling, verify insurance, collect copays, and support the care team with efficient front‑office operations.

The role requires a high school diploma or GED with healthcare front office experience, strong customer service, and proficiency with a multi‑line phone system and EMR (Athena preferred).

Qualifications

• High school diploma or GED and 1–2 years of healthcare front office experience required.
• Strong customer service background.
• Multi-line phone system experience.
• Intermediate computer skills; 45+ WPM typing.
• Ability to maintain confidentiality under HIPAA.
• Athena or other EMR experience.

Responsibilities

• Patient Greeting — Welcome and direct patients and visitors with professionalism.
• Customer Service — Resolve issues promptly and maintain a positive patient experience.
• Scheduling & EMR Updates — Schedule appointments and maintain accurate patient records.
• Outreach — Complete reminder calls, emails, and other outreach tasks.
• Phone Management — Answer high‑volume, multi‑line calls using urgent/emergent protocols.
• Insurance Verification — Verify eligibility, collect copays, and coordinate with insurers.
• Payment Collection — Process payments at time of service.
• Administrative Support — Perform general office duties and maintain supply inventory.
• Maintain confidentiality and comply with HIPAA and clinic safety policies.

Skills

Customer service

Multi-line phone system

Typing 45+ WPM

HIPAA confidentiality

Education

High school diploma or GED

Tools

Athena EMR

Job description

Vera Whole Health, Inc. in Wasilla, Alaska is seeking a Patient Service Representative to greet patients, manage scheduling, verify insurance, collect copays, and support the care team with efficient front‑office operations.

The role requires a high school diploma or GED with healthcare front office experience, strong customer service, and proficiency with a multi‑line phone system and EMR (Athena preferred).