Patient Experience & Scheduling Specialist

RECOVRY Physical Therapy; Town of Huntington (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

401(k) matching

Employee discounts

Job summary

RECOVRY Physical Therapy in Huntington, NY seeks a friendly Medical Receptionist to be the first contact for patients and support a busy PT clinic. You will manage appointments, verify insurance, handle inquiries, and assist the clinical team with administrative tasks.

The role requires a high school diploma (medical administration a plus) and experience in medical offices or PT clinics, with strong communication and multi-tasking abilities. Competitive pay and benefits offered.

Qualifications

• High school diploma or equivalent required; additional education in medical administration is a plus.
• Experience in a medical office or physical therapy clinic preferred.
• Strong customer service and interpersonal skills.
• Proficiency with EMR and Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Knowledge of insurance verification and billing procedures is a plus.
• Excellent communication skills, both verbal and written.

Responsibilities

• Greet patients warmly and check them in for appointments.
• Answer phone calls, respond to inquiries, and direct calls appropriately.
• Schedule, confirm, and reschedule patient appointments.
• Verify patient insurance information and process necessary paperwork.
• Collect co-pays, process payments, and maintain accurate billing records.
• Maintain patient records with confidentiality and accuracy.
• Assist with prior authorizations and insurance claims as needed.
• Ensure the waiting area and front desk are clean, organized, and stocked with necessary materials.
• Support the clinical team with administrative tasks as needed.

Skills

Customer service

Interpersonal skills

Multitasking

Communication skills

EMR experience

MS Office

Education

High school diploma

Medical administration education

Tools

EMR software

Microsoft Office

Job description

RECOVRY Physical Therapy in Huntington, NY seeks a friendly Medical Receptionist to be the first contact for patients and support a busy PT clinic. You will manage appointments, verify insurance, handle inquiries, and assist the clinical team with administrative tasks.

The role requires a high school diploma (medical administration a plus) and experience in medical offices or PT clinics, with strong communication and multi-tasking abilities. Competitive pay and benefits offered.