Patient Experience & Scheduling Specialist

Community-Care-Physicians; Town of Clifton Park (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Community Care Physicians’ Family Practice Clifton Park office is hiring a full-time Patient Support Specialist to join their team. This 40-hour work week runs Monday through Friday, 8:00 AM to 4:30 PM.

The ideal candidate will deliver excellent customer service in a medical setting, handle front desk duties, schedule and coordinate appointments, verify insurance, and maintain patient flow. Compensation ranges from $18.00 to $24.00 per hour, with opportunities for overtime and a comprehensive

Qualifications

• High school diploma or equivalent; additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Knowledge of medical terminology and office procedures preferred.
• Ability to establish cooperative relationships with patients and staff.
• Maintain strict confidentiality and discretion.

Responsibilities

• Greet and check in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Skills

Customer service

Medical terminology

Interpersonal skills

Confidentiality

Education

HS diploma

Job description

Community Care Physicians’ Family Practice Clifton Park office is hiring a full-time Patient Support Specialist to join their team. This 40-hour work week runs Monday through Friday, 8:00 AM to 4:30 PM.

The ideal candidate will deliver excellent customer service in a medical setting, handle front desk duties, schedule and coordinate appointments, verify insurance, and maintain patient flow. Compensation ranges from $18.00 to $24.00 per hour, with opportunities for overtime and a comprehensive