Patient Experience & Scheduling Specialist

Stella Mental Health; Murray (UT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Stella Mental Health is seeking a full-time Patient Care Coordinator for our Murray, UT clinic to be the first contact for patients. You will assist with scheduling, maintain records, and support billing coordination and administration for patients and providers.

Responsibilities include managing appointments, patient inquiries, billing coordination, and HIPAA compliance. This in-person role offers benefits such as health and vision insurance and PTO on a full-time schedule.

Qualifications

• Previous experience in medical administration/reception position required.
• High school diploma/GED required.
• Strong interpersonal skills and focus on customer service.
• Excellent verbal and written communication skills.
• Detail oriented and self-motivated.
• Must be able to multi-task and work well with a team.
• Reliable, professional and friendly.
• Computer and technology proficiency.
• AOR of TMS technician.

Responsibilities

• Provide patients with an exceptional care experience, ensuring a Net Promoter Score (NPS) greater than 80.
• Coordinate and optimize clinic scheduling to maintain full and efficient appointment flow while meeting access standards.
• Serve as the primary point of contact between patients, providers, and internal teams to ensure continuity of care.
• Facilitate all stages of the patient care journey, including scheduling, documentation, billing coordination, and communication.
• Manage patient inquiries promptly and compassionately across multiple channels (phone, email, voicemail, or portal).
• Support accurate billing processes, collections, and accounts receivable activities in partnership with the billing team.
• Participate in daily huddles and weekly meetings to ensure clear communication and workflow efficiency.
• Track and act on patient feedback and Net Promoter data to enhance service delivery.
• Identify process improvements and share actionable recommendations to improve clinic operations.
• Uphold confidentiality and patient rights in all interactions, maintaining compliance with HIPAA and organizational standards.
• This is an in person role at our Murray, UT clinic

Skills

Customer service

Communication

Multitasking

Teamwork

Detail oriented

Professional demeanor

Computer skills

AOR of TMS technician

Education

High school diploma or equivalent

Job description

Stella Mental Health is seeking a full-time Patient Care Coordinator for our Murray, UT clinic to be the first contact for patients. You will assist with scheduling, maintain records, and support billing coordination and administration for patients and providers.

Responsibilities include managing appointments, patient inquiries, billing coordination, and HIPAA compliance. This in-person role offers benefits such as health and vision insurance and PTO on a full-time schedule.