Patient Care Coordinator-Draper, UT

Socket.dev; Draper (UT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Stella Mental Health in Draper, UT is seeking a medical receptionist to warmly welcome patients, manage scheduling, and coordinate billing with the clinic team. This in-person role supports a smooth patient flow and high-quality care.

Responsibilities include answering inquiries, recording charges, maintaining patient accounts, and ensuring HIPAA compliance while delivering exceptional service in a fast-paced clinic environment.

Qualifications

• Previous experience in medical administration/reception position required
• High school diploma or equivalent required
• Strong interpersonal and customer service skills
• Excellent verbal and written communication
• Detail oriented and self-motivated
• Able to multi-task and work well with a team
• Reliable, professional and friendly
• Computer literacy and tech proficiency
• AOR of TMS technician

Responsibilities

• Provide patients with an exceptional care experience and maintain high NPS.
• Coordinate and optimize clinic scheduling for full appointment flow.
• Serve as main contact between patients, providers, and internal teams.
• Facilitate all stages of patient care including scheduling, documentation, billing coordination, and communication.
• Manage patient inquiries across phone, email, voicemail, or portal.
• Support accurate billing processes and accounts receivable with billing team.
• Participate in daily huddles and weekly meetings for workflow efficiency.
• Track patient feedback and Net Promoter data to improve service delivery.
• Identify process improvements to enhance clinic operations.
• Uphold patient confidentiality and HIPAA compliance.
• In-person role at Draper, UT clinic

Skills

Strong interpersonal skills

Customer service focus

Excellent verbal and written comms

Detail oriented

Multi-tasking

Team player

Reliable and friendly

Computer proficiency

Education

High school diploma/GED

Job description

Essential Duties and Responsibilities

The essential duties and responsibilities include the following. Other duties may be assigned.

• Provide patients with an exceptional care experience, ensuring a Net Promoter Score (NPS) greater than 80.
• Coordinate and optimize clinic scheduling to maintain full and efficient appointment flow while meeting access standards.
• Serve as the primary point of contact between patients, providers, and internal teams to ensure continuity of care.
• Facilitate all stages of the patient care journey, including scheduling, documentation, billing coordination, and communication.
• Manage patient inquiries promptly and compassionately across multiple channels (phone, email, voicemail, or portal)
• Support accurate billing processes, collections, and accounts receivable activities in partnership with the billing team.
• Participate in daily huddles and weekly meetings to ensure clear communication and workflow efficiency.
• Track and act on patient feedback and Net Promoter data to enhance service delivery.
• Identify process improvements and share actionable recommendations to improve clinic operations.
• Uphold confidentiality and patient rights in all interactions, maintaining compliance with HIPAA and organizational standards.
• This is an in person role at our Draper, UT clinic

Qualifications

• What you'll do
• Provides a warm welcome to patients and visitors, in person or on the telephone; answering or referring inquiries
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Keeps patient appointments on schedule by notifying provider of patients’ arrival
• Comforts patients by anticipating their anxieties, answering patients' questions, and providing resources if patient has a later concern
• Assists with submission of claims by making insurance benefit calls and reviewing benefits with patients
• Maintains business office inventory and equipment by checking stock to determine inventory level
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Maintaining the reception area
• Other duties as assigned

Qualifications

• Previous experience in medical administration/reception position required
• High school diploma/GED required
• Strong interpersonal skills and focus on customer service
• Excellent verbal and written communication skills
• Detail oriented and self-motivated
• Must be able to multi-task and work well with a team
• Reliable, professional and friendly
• Computer and technology proficiency
• AOR of TMS technician

Education

• High school or equivalent (Required)

Experience

• Medical office experience: 3+ years (Required)
• medical insurance: 3+ years (Required)

Why work with us?

At Stella Mental Health, we recognize that we have a responsibility to foster a culture of respect, empathy, and collaboration among our team, patients, and partners. Our vision is to be a leader in delivering patient-centered care that respects and celebrates diversity, promotes equity and inclusion, and improves health outcomes for all.

Ready to Make an Impact?

If you are a highly motivated and passionate about providing excellent patient care, we encourage you to apply. We can’t wait to hear from you!

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule

• Monday to Friday

Experience

• Medical office: 3+ year (Required)
• Medical receptionist: 3+ years (Required)
• Appointment scheduling: 3+ years (Required)

Ability to Commute

• Draper, UT(Required)

Work Location: In person