Patient Experience & Scheduling Specialist

Akumin; Mesquite (TX); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid holidays

PTO

Job summary

Akumin Mesquite is hiring a full-time Patient Coordinator to ensure a positive patient experience from registration through post-visit follow-up. You will handle patient inquiries, verify insurance, and coordinate with clinical staff to streamline care.

This role requires strong customer service, attention to detail, and flexibility to support multiple sites. The position emphasizes accurate documentation, adherence to HIPAA, and a courteous, patient-focused approach in a fast-paced outpatient

Qualifications

• High School Diploma or equivalent experience required.
• CPR Certification must be obtained prior to hire.
• Valid state driver’s license may be required to support multiple sites.

Responsibilities

• Greets and assists patients and visitors in person and over the phone.
• Performs patient registration in systems and verifies information.
• Answers calls professionally and courteously.
• Collects payments for time-of-service duties.
• Verifies insurance coverage and obtains prior authorization when needed.
• Transports patients to/from exam rooms and assists with transfers.
• Provides patients with pre- and post-procedure instructions.
• Maintains clean and organized work area and properly stocked supplies.
• Ensures accurate documentation of patient visits in electronic and paper records.
• Schedules appointments and documents insurance verification/authorization.

Skills

Customer service

Multitasking

Medical terminology

Bilingual Spanish

Phone etiquette

Documentation skills

Education

High School Diploma

CPR Certification

Driver's license

Tools

CRM software

EHR systems

Job description

Akumin Mesquite is hiring a full-time Patient Coordinator to ensure a positive patient experience from registration through post-visit follow-up. You will handle patient inquiries, verify insurance, and coordinate with clinical staff to streamline care.

This role requires strong customer service, attention to detail, and flexibility to support multiple sites. The position emphasizes accurate documentation, adherence to HIPAA, and a courteous, patient-focused approach in a fast-paced outpatient