Patient Experience & Scheduling Specialist

Intermountain Healthcare; Laurel (MT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Generous benefits package

PEAK tuition coverage

Job summary

Intermountain Health is seeking a Patient Service Representative in Laurel, MT to serve as the first connection with patients, ensuring a superior customer experience by greeting, screening, and assisting with intake and care needs.

The role involves phone or in-person contacts, EMR documentation, and scheduling; candidates should have basic computer skills, strong communication, and a customer‑focused approach. This is a 40‑hour weekly, on‑site position with competitive hourly pay.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Greet and check‑in/out patients by phone or in person.
• Provide courteous, professional connections with patients.
• Document interactions accurately in the EMR.
• Schedule appointments for visits, procedures, tests, referrals, and consultations.
• Verify and update patient and guarantor demographic data in registration system.
• Assist patients with necessary forms for regulatory and billing needs.
• Educate patients on financial details and assist with payments when appropriate.

Skills

Customer service

Data entry

Communication skills

PHI privacy protection

EMR navigation

Education

High school diploma or GED

Tools

EMR software

Job description

Intermountain Health is seeking a Patient Service Representative in Laurel, MT to serve as the first connection with patients, ensuring a superior customer experience by greeting, screening, and assisting with intake and care needs.

The role involves phone or in-person contacts, EMR documentation, and scheduling; candidates should have basic computer skills, strong communication, and a customer‑focused approach. This is a 40‑hour weekly, on‑site position with competitive hourly pay.